Cancel future renewals
Use the billing portal linked from your account, or contact Customer support before the next renewal. Cancellation stops future renewal charges and normally preserves access until the end of the current paid period. Monthly and annual subscriptions renew automatically unless canceled. Deleting an API key does not cancel a subscription.
Refund requests within 7 days
If you request a refund within 7 days of payment and have not used the paid API after that payment, we normally refund the full charge. Send your account email, transaction identifier, payment date, plan and reason to Customer support. Never send a full card number, password or API secret.
Other refund grounds
Verified duplicate or unauthorized charges are eligible for a full refund. A substantial failure to deliver core features attributable to us may qualify for a proportionate refund or credit for the affected period. Outside these grounds, unused time after cancellation is not automatically refunded, except where required by law or applicable Paddle policy. Annual cancellation does not automatically refund the remaining months.
Consumer rights
Korean consumers generally have a 7-day withdrawal right, subject to statutory rules for digital services and the required notices and consent. Remedies for services that differ from the advertised or agreed service remain available. Other mandatory consumer rights in your country are preserved. A no-refund statement cannot override those rights.
Processing and Paddle support
Once a refund is approved, it is processed to the original payment method within applicable legal deadlines; the bank or payment provider may take additional time to display it. For purchases processed by Paddle, you can also request purchase assistance at paddle.net. Paddle’s applicable buyer terms and refund policy govern its role as Merchant of Record.